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Privacy Policy


At Decus.pk, we committed to offering our customers shopping satisfaction, extraordinary services and an exciting product selection at competitive price. We at Decus.pk have created the following Privacy Policy to inform you about what we do with your details. If you do not agree with the terms outlined in this Privacy Policy, please do not enter the sites.

What Information We Collect
  • Your name
  • Your purchase/return/exchange information
  • Information on how you are using the sites
  • Your credit/debit card number
  • Your phone (or mobile) number
  • Your e-mail address
  • Your billing and delivery address

We Collect Information When
  • You get connected with any of the sites through your computer, phone, tablet or mobile device
  • You give us with comments, suggestions or other input
  • You enter a contest or sweepstakes, respond to one of our surveys or participate in a focus group
  • You sign-up for newsletter, mobile messages or social media notification from us
  • You use a social media service, like our Facebook page or other social channels
  • You visit the sites or participate in interactive features of the sites or mobile applications
  • You connect with us regarding customer service via our customer service center or on social media platforms.
  • You purchase, order, exchange or request information about our products and services from the sites or mobile applications

Why We Collect Information and How
  • Technologies Used
We use tracking pixels/web beacons, cookies and or the different technologies to receive and store numerous types of information. Information included Internet Protocol (IP) address, ISP (Internet Service Provider, Operating system, data/time stamp and clickstream data. This data helps us to enhance website using experience and make our marketing messages more similar. To provide the exceptional customer experience, we also use this information for reporting and analysis purposes.
  • Third Party Cookies
We always allow third-party companies to collect non-personal identifiable information whenever they visit sites and to use that information to serve ads for our products or services or other companies when they visit the sites or other websites. These parties also allow using a cookie or a third party web beacon, or other technologies to collect this information.
  • Customer Experience Information
To make customer’s shopping experience more spectacular, help with fraud identification, and to assist our customer care representative in resolving problems may experience in completing online purchase, we are using tools to monitor assured user experience information, included IP address, data regarding pages visited, specific actions taken on pages visited as well as browser information.
  • Mobile Privacy
To provide you convenient and best shopping experience, we offer a mobile application that let you shop online with ease, check product availability, and learn about sales, discounts & events. This Privacy Policy protects all the information which will be collected by us via our mobile application.

How We Use the Information We Collect
  • Fraud Prevention
To prevent your transactions from fraud, monitor against theft and otherwise protect our customers and our business.
  • Marketing Purposes
We collect your information to let our customers know about our latest offers, sales and discounts. Moreover, newsletter, receipt messages, e-mails and mobile messages.
  • For Internal Operations
To improve the effectiveness of the sites, we use information. It also helps us to make better your mobile experience and marketing efforts.

How We Protect the Information We Collect
  • Security Methods
We are maintaining administrative, physical, electronic, technical and procedural safeguards that protect the confidentiality and security of information transmitted to us. To protect the information, we use TLS (Transport Layer Security which let us collect the personal and sensitive information.
  • E-mail Security
Most importantly, e-mail is not considered to be a secure means of transmitting credit card information. “Phishing” is known as a scam designed to steal the information. So, be aware, if you receive any e-mail that looks like it is from us asking you for particular information, please do not respond. As we can only ask your name, but we will never request your password, credit card information or other information through an e-mail.

How We Share the Information We Collect
  • General Policy
We do not sell or rent personally identifiable customer information to third parties; except under limited circumstances outlined below. We may share information with third parties.
  • When you Direct Us
At your direction or request, we may share your information.
  • Business Transfers
If in case of all of our business assets are sold or transferred, we commonly would transfer the corresponding information regarding our customers. We will also have a copy of that customer information.
  • Service Providers
We may share information with companies that help us market our products and services. It can be shared with companies such as support services providers (logistics, data enhancement providers, e-mail, mobile marketing). To perfume their functions in a right way, they may need your information. But these companies are strictly not allowed to use the information for any other purpose we share with them.

Customer Satisfaction

Customer satisfaction is very much important to us as it is our first priority. We want our valued shoppers to shop with the sureness that they are at the safest place. Accordingly, we are providing complete assurances that make sure you will receive your desired and particular item on time.

Every single person who shops Decus.pk will receive the securities – listed below:
  • A full refund will be given in case the order doesn’t arrive within the delivery time promised by Decus.pk.
  • Partial or complete refund if the item doesn’t meet your expectations or the item is not as described.
  • If the item is somewhat different from the product description, you can return it and get a full refund or get the partial refund and keep the item.
Following are the Situations in which full refunds will not be given:
  • If your order didn’t arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order didn’t arrive due to exceptional cases outside the control of Decus.pk (i.e. delayed by a natural disaster)
  • You can let us know about your refund request by sending a message on Contact Us page.
Feedback

We would love to hear from you if you have any concern with this Privacy Policy. Please let us know here Decus.pk@gmail.com
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